Apply For VAT Relief

ECL Care Solutions run a government supported scheme that means UK based customers may be entitled to claim back VAT on some of the products available from ECL Care Solutions.

At the time of ordering your product, the product description will specify if the product is exempt from VAT.

To be eligible for claiming back VAT and qualify for the government scheme, you must meet the following criteria:

1. You (or who you are buying it for) are chronically ill or disabled , this means someone:

  • With a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities, or
  • With a condition which the medical profession treats as a chronic sickness, such as diabetes.
  • Who is terminally ill.

It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb

2. The goods are for personal or domestic use, this means:

  • The goods are supplied for your own private use, rather than for business purposes.
  • The goods are not made widely available for a whole group of people.

For further information please visit :

To Claim Vat exemption:

If your product is exempt from VAT, at the time of purchase our website will ask you for the following information :

1. Your full name

2. Who you will be purchasing the product for, this can be completed by a carer

3. What your registered disability is

Please note

By selecting the VAT exempt option, you are declaring that you are claiming VAT Exemption under Group 12 of Schedule 8 of the Value Added Tax Act 1994. It is an offence to make a false declaration

The information submitted is strictly confidential and will be used for accounting purposes for UK Government HMRC.